Customer support
Help with Grug Digital games, rewards apps, points and purchases. We’re a small team in Katy, Texas, and we read every message.
The fastest way to reach us if you need help right away.
When you write to us
Tell us which app you were using, for example Teahouse Express Rewards. For a purchase, include your purchase code: open the app’s Rewards tab and scroll to Pearls, where it’s at the bottom of the section. It looks like TE-ABCD1234 and lets us find your payment quickly.
Common questions
Stripe sends you back to the app after paying, and the Pearls are added then. If you closed the page first or ended up in a different browser, message us with your purchase code and we’ll add them for you.
Points, Pearls and settings are saved in the browser on your phone. They’re removed if you clear your browser data, use private browsing or switch phones or browsers. Message us with your purchase code and we’ll restore Pearls you bought.
Check-in points are once a day per location. Unlock your phone, hold the top of it to the tag for a second, and make sure NFC is on (Android). If your phone won’t tap, scan the QR code on the poster instead.
Pearl packs are processed securely by Stripe, and Grug Club memberships by Gumroad. Your receipt email shows the name that will appear on your statement. We never see or store your card number.
Grug Club memberships are billed by Gumroad. Cancel any time from the “Manage membership” link in your Gumroad receipt email, or text or message us and we’ll cancel it for you. Your membership stays active until the end of the period you already paid for, and you won’t be charged again.
Open the Pearls page and paste the license key from your Gumroad receipt email under “Already a member?”. One membership works on up to two phones.
Refund policy
- Pearls and other in-app items are digital and are added to your app as soon as you pay.
- If a purchase never arrived, you were charged twice, or you bought something by mistake and haven’t used it, contact us within 30 days and we’ll either add what you paid for or refund you in full.
- Items you’ve already used, such as Pearls spent on boosts, aren’t refundable, except where the law requires.
- Refunds go back to your original payment method through Stripe (for Pearls) or Gumroad (for memberships) and usually take 5–10 business days to appear.
- Pearls, points and in-app items have no cash value and can’t be exchanged for food, drinks, merchandise or money.
About us
Grug Digital makes free web games and rewards apps with local restaurants and shops in Katy, Texas. See our privacy policy for how we handle your information.